The Brief

Karndean Designflooring is a global luxury flooring brand, known for its high-quality products. Wirehive was introduced to Karndean Designflooring through long-time agency partner LAB in 2014, when the company was looking to move to a more robust Sitecore hosting solution. Karndean Designflooring wanted to unify its trade and domestic businesses onto one, better-structured platform with a fresh look and great user experience. Wirehive was hired as a partner to deliver a fast and functional site with reliable uptime.

The Work

Delivering a slick, sound operation with minimal downtime, within a defined budget were the central considerations. Built on Sitecore, the site has high volumes of content, including large scale images and an integrated blog. One of the main challenges that Wirehive had to overcome was specific requirements that need to be met when working on Sitecore. Although Karndean were already using Sitecore, they had not deployed the more advanced personalisation functionality using the ‘DMS’ feature, and wanted to upgrade to the new version of Sitecore which required the addition of ‘xDB’.

Agency

LAB

Client

Karndean Designflooring

Sector

Lifestyle

Platform

Public Cloud

Optimised for Sitecore

CMS

Sitecore

Project Language

.NET

Karndean

The Approach

Working collaboratively with the teams at Karndean Designflooring and LAB, Wirehive re-designed the hosting environment, using its expertise as a certified Sitecore partner, and quickly ensured uptime was at an acceptable level and that a high quality of service was delivered. This improved performance, resolved existing issues, and set the site up for continued growth. As efficiency was a key consideration for the project, all parties strived and succeeded in making technical requirements fit with commercial necessities.

Karndean Designflooring has since invested in increasing server capacity and added Incapsula to the network for DDoS protection, which will continue to improve customer experience. The partnership continues to flourish.

“The team at Wirehive are not only reliable, but also a pleasure to work with. Our new site delivers an excellent customer experience to a growing, more diverse audience in a way that reflects the quality of the brand, and we know that we have the right hosting solution in place as our business – and traffic levels – continue to grow.”

Heather Horton Global Head of Digital and Communications, Karndean Designflooring

Technical

VMWare vCloud Platform

Dell PowerEdge host servers

Storage powered by Nexenta

Juniper router and switch infrastructure

Support Provided

Sitecore Architecure & Planning

Priority Support

DDoS Protection from Incapsula

THE OUTCOME

Wirehive has continuously maintained above 99.9% SLA uptime, working closely with the technical teams at LAB and Karndean to manage change. This means that Karndean’s customers are consistently treated to a user experience that matches the integrity and consistency of the brand’s overall image.

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