Based in Soho, Lewis is a Magento agency that specialises in the fashion, lifestyle and luxury markets for online retail.

THE AGENCY

Their founder, Paul Lewis, started out as a retailer with 12 urban fashion stores in central London. After selling the business and becoming involved in several early high profile e-commerce projects, he set up Lewis to create a digital agency with direct retail experience at its heart.

The agency quickly made a name for itself by creating highly engaging, stylish and commercially successful sites. Clients include Cath Kidston, Fortnum & Mason, Lulu Guinness, Faber & Faber, Faction Skis and Okapi.

THE CHALLENGE

Lewis wins business through recommendations and a portfolio that speaks for itself. Brands choose Lewis due to the unusual mix of style and design, technology and innovation and branded lifestyle retail. They don’t do cookie cutter thinking. Instead they offer a personal and bespoke service – ensuring each site is a unique branded experience.

As most of Lewis’ customers are from niche or boutique brands they rarely have the expertise in house to manage the technical underbelly of their website. Lewis needed a hosting provider that they could work with collaboratively and trust enough to recommend to their clients. The problem was they were struggling to find one who shared their philosophy and ethos. That was until they were introduced to Wirehive.

Agency

Lewis

Clients

Cath Kidston

Fortnum & Mason

Faber & Faber

Faction Skis

Okapi

Sectors

Fashion

Luxury Retail

Lifestyle

Frameworks

Magento

THE APPROACH

Lewis were advised to speak to Wirehive by their Lead Developer who had worked with them at his previous agency. From the first meeting Lewis saw that not only did Wirehive have extensive experience hosting Magento sites but that they approached projects in the same thoughtful and consultative way they did. From an internal perspective, the development team were thrilled to learn that Wirehive granted root access to their servers which would help them streamline their in-house build process. More importantly, Wirehive’s 24 x 7 tierless support model reassured Lewis that any issues with live website would be dealt with quickly and competently, protecting their customer’s ability to generate revenue.

THE SOLUTION

Wirehive takes the time to understand the client’s commercial objectives as well as their technical requirements and Lewis’s proposed project delivery. They then formulate a perfect-fit solution that supports all of these. This approach means the client gets the hosting platform they need to support their new online store and a direct relationship with Wirehive’s team of UK based SysAdmins to ensure optimal performance for the life of their site.

“As a business that has grown through word of mouth marketing we are pretty discerning when it comes to choosing our partners and recommending them to our customers. However, as soon as we were introduced to Wirehive, it was apparent they thought about eCommerce just like us, and more importantly like our customers. Having worked extensively with high end niche and boutique brands in digital retail we can say without hesitation that Wirehive offers a great service that fits very naturally with the way they do business.”

Paul Lewis Founder, Lewis

Platform

Public Cloud

Dedicated Hardware

Optimised for Magento

Technology

Dell PowerEdge host servers

Industry standard Intel Xeon processors

Juniper router and switch infrastructure

Support Provided

Consultation & Planning

Priority Support

Performance monitoring by New Relic

THE OUTCOME

Lewis introduce Wirehive as soon as a new brand comes on-board to handle the hosting discussion. It enables Lewis to focus on turning their creatively led visions into beautiful and slick e-commerce stores, safe in the knowledge that it will flourish on Wirehive’s infrastructure as soon as it’s ready to go-live. In short, it’s a win-win for the brand and the agency.

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