Our basic level of support that delivers more as standard. It’s our personal guarantee of our set-up and architecture with 24 x7 emergency access to our engineers.
24 x 7 server monitoring and alerting
Alerts > You
Alerts > Us
Daily image backup using snapshots (available on an opt in basis)
24 x 7 application monitoring and alerting
High availability multi-site DNS Cluster
24 x 7 UK emergency telephone support
High Availability Migrations (in event of host failure)
Reactive break/fix support for your OS and applications
Server OS Updates and Security Fixes
Dedicated Customer Solution Manager
5 hours per week allocated time on your account
Bespoke monitoring and alerting set up
Implementation and management of tailored backup and DR strategy
Capacity planning and reactive scaling
Online billing and support portal
Change management via custom Ansible playbooks
Reactive technical guidance over the phone
Monthly infrastructure performance reports
Monthly solution review call
Launch and campaign support
Suggested development workflow and workshops
Security guidance and compliance
Suggested set up of testing, staging and production lifecycle
Optimum organisation of your development requirements across your server estate
Named point of escalation for your team
100% Network uptime
100% HVAC and power
99.9% Server uptime
99.9% Website uptime
Alerts > You
Alerts > Us
Server OS updates and security fixes
24 x 7 emergency telephone support to our UK based team of AWS certified engineers
Advisory calls of <10 mins
Call AWS on your behalf
Access to Wirehive AWS templates
Access to Wirehive AWS best practice guide
Want to talk to an expert about your support options?
Get in touch and we’ll work out what’s best for you and your project.
or use the form below
Our UK based support team are just a phone call away 24 hours a day, 7 days a week.
Our basic level of support for AWS that delivers more as standard. It’s our personal guarantee of our set-up and architecture with 24 x7 emergency access to our engineers.
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