In-Life Support

Managed Cloud Services

Tech support designed for the next generation of innovation.

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Reliable managed service

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24/7 support

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Modern and secure

New technology demands a new approach to support

When your tech solutions move to the cloud, you can’t rely on traditional IT support. Cloud environments demand support that keeps your business up and running 24x7. And if you don’t want to be taking those calls at 3am, you need a reliable managed service.

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We look after you as well as your cloud environment

Our cloud managed service is about your customer service experience as well as looking after your cloud environment. Our service offers you:

  • UK-based support
  • Personal support from people who know how your environment works
  • More time for your IT teams to work on development projects
  • Rapid response day or night

Choose your level of IT cloud support

We’re not here to step on anyone’s toes. We know that in-house IT teams like to keep some control. So, we let you choose how much support you need.

Our support options are grounded in the principles of a modern Cloud Operating Model recommended by all the hyperscale cloud vendors for successful cloud adoption.

Choose from required essentials to proactive testing, recommendations, and improvements.

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Managed Cloud Retainer

Proactive cloud management and improvements

  • Service delivery reporting
  • Bespoke load & performance testing
  • Architecture review & recommendations
  • DevOps strategy
  • Security scanning
  • Performance & cost optimisations
  • Bespoke disaster recovery strategy
Managed Operations

Routine maintenance and round-the-clock service

  • Backup & patching management
  • Trend analysis
  • Capacity planning
Priority

Incident response and maintenance

  • Incident triage
  • Backups
  • 24x7x365 incident response
Essentials

Here for you when it goes wrong

  • Break/fix solutions
  • 24x7 phone support
Customer story

Support that offers confidence for reinvestment

Discover how Cult Wines made the jump to reinvest their cloud optimisation savings into further tech solutions thanks to managed cloud services from Wirehive.

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