Managed Server Set Up

AWS Essentials*

AWS Priority

24 x 7 server monitoring and alerting

Alerts > You

Alerts > Us

24 x 7 application monitoring and alerting

Alerts > Us

Server OS updates and security fixes

In Life Management

24 x 7 emergency telephone support to our UK based team of AWS certified engineers

Advisory calls of <10 mins [/av_textblock] [/av_one_fifth] [av_one_fifth min_height='' vertical_alignment='' space='' custom_margin='' margin='0px' padding='0px' border='' border_color='' radius='0px' background_color='' src='' background_position='top left' background_repeat='no-repeat' animation='' mobile_display=''] [av_font_icon icon='ue89a' font='entypo-fontello' style='' caption='' link='' linktarget='' size='20px' position='center' color='' custom_class='orange'][/av_font_icon] [/av_one_fifth] [av_three_fifth first min_height='av-equal-height-column' vertical_alignment='av-align-middle' space='no_margin' margin='0px' margin_sync='true' padding='0px' padding_sync='true' border='' border_color='' radius='0px' radius_sync='true' background_color='' src='' attachment='' attachment_size='' background_position='top left' background_repeat='no-repeat' animation='' mobile_display='' custom_class=''] [av_textblock size='' font_color='' color='' custom_class=''] Call AWS on your behalf

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Reactive break/fix support for your OS and applications

Dedicated SysOps Engineer

5 hours per week allocated time on your account

Bespoke monitoring and alerting set up

Implementation and management of tailored backup and DR strategy

Capacity planning and reactive scaling

Log aggregation

Self Service Tools

Access to Wirehive AWS templates

Access to Wirehive AWS best practice guide

Change management

Technical Advice and Guidance

Reactive technical guidance over the phone

Monthly infrastructure performance reports

Monthly solution review call

Launch and campaign support

Suggested development workflow and workshops

Security guidance and compliance

Suggested set up of testing, staging and production lifecycle

Optimum organisation of your development requirements across your server estate

Named point of escalation for your team

Financial Guarantees**

99.9% Server uptime

99.9% Website uptime

*Available on AWS Mentor only
** Available with AWS Manager only