Managed Server Set Up

Wirehive Essentials

Wirehive Priority

24 x 7 server monitoring and alerting

Alerts > You

Alerts > Us

Daily image backup using snapshots (available on an opt in basis)

24 x 7 application monitoring and alerting

Alerts > Us

High availability multi-site DNS Cluster

In Life Management

24 x 7 UK emergency telephone support

High Availability Migrations (in event of host failure)

Prioritised

Reactive break/fix support for your OS and applications

Server OS Updates and Security Fixes

Dedicated SysOps Engineer

5 hours per week allocated time on your account

Bespoke monitoring and alerting set up

Implementation and management of tailored backup and DR strategy

Capacity planning and reactive scaling

Log aggregation

Self Service Tools

Online billing and support portal

Change management

Technical Advice and Guidance

Reactive technical guidance over the phone

Monthly infrastructure performance reports

Monthly solution review call

Launch and campaign support

Suggested development workflow and workshops

Security guidance and compliance

Suggested set up of testing, staging and production lifecycle

Optimum organisation of your development requirements across your server estate

Named point of escalation for your team

Financial Guarantees

100% Network uptime

100% HVAC and power

99.99% Server uptime

99.9% Website uptime